Returns Refund Cancellation
Any return/refund will not be accepted if the ordered tyres have already been fitted to your vehicle. If the delivered goods are found to be defective after installation, the customers can order a replacement product from us. We will return the defective product to the manufacturer, and if it is confirmed to be defective, we will refund the cost of the replacement product in full. We will only be liable for the replacement of the defective product.
In cases of fully-fitted tyres or mail-order, the product can be returned within 14 days, post the delivery date, provided the tyres have not been fitted to the vehicle, the customer will be entitled to get a full return/refund. To get a return/refund, or cancellation of the contract, the ordered tyres need to be returned in the same condition as they were delivered.
Any cancellation will not be possible after the order confirmation has been received. Refunds and cancellation in such cases will only be possible with a written agreement, stating that the customer will pay in full for any loss of profit, material cost, labour cost, damages and any other kind of charge incurred by Douglas Tyre And Autocare Ltd because of the customer’s cancellation.
The customer will not hold Douglas Tyre And Autocare Ltd responsible for any return or shipping costs. In case of returns, the customer will need to return the tyres at their own expense. This applies to all the customers who return the tyres within 14 days post-delivery date. Following distance selling regulation, Douglas Tyre And Autocare Ltd will not ask the customer to pay any restocking and administration charges. You can contact Douglas Tyre And Autocare Ltd for accurate return costs as it varies from tyre sizes, location and specifications.
For additional information regarding the 14-day return period and the cooling period, visit https://www.gov.uk/accepting-returns-and-giving-refunds or any consumer protection authority within the jurisdiction of the customer’s residence.
Any refunds to the customer will be at the discretion of Douglas Tyre And Autocare Ltd. If a refund is granted to the customer at the discretion of Douglas Tyre And Autocare Ltd, the costs incurred in procuring the refund will be borne by the customer and not Douglas Tyre And Autocare Ltd.